Your clinic staff that has direct contact with customers is the core team. They make sure that your business grows by their interactions with various clients. Forming a professional team is therefore of vital importance. The following team members are considered to be part of the Clinic Staff.
- Reception: They are the first people the clients see when they walk in, and are the first stage of interaction that they will encounter. They should be involved and briefed on all promotional events, training and Open Days.
- Therapists: They are the ones who deal with clients and help them with their problems. As they are in direct contact with every client – old or new – their information is essential.
- Owners/ Managers: As with all positions of authority, they should be made aware on how to deal with enquiries on various treatments.
- Trained practitioners: They should have training on dealing with treatment enquiries.