All enquiries through walk-ins or via telephone are directly communicated to Reception. The front desk should be given proper training to be able to provide quality service to all customers, maximize possible sales of all products, to confirm bookings for initial and repeat consultations and also be in a position to advise on various treatments and products.
Train your staff to be able to pitch any treatment in under 30 seconds. Confidence is the key for marketing and sales, and boost confidence in your team with a training structure. Use the 30 second sales pitch while communicating with potential new clients on the phone and invite them for a free consultation. They should know what they are talking about, and most of all, they should be engaging and enthusiastic.