If you find a product to be faulty, please report it to us within 5 working days. We will then decide the next steps depending on the issue and the product. This could be you return it to us in its original condition within 14 working days. We aim to replace any faulty item promptly but within 30 days.
If the item is to be returned, please follow the steps below to enable us to deal with the issue efficiently:
Write or email us giving the reason for the return. Please state your order/invoice number.
In the case of a faulty product, please provide a full description of the problem.
Please use the original or equivalent packaging
Once complete send the package to:
Vida Aesthetics Ltd